Returns and refunds
Effective · Last updated
Downloads graded-card-value-returns-and-refunds.pdf. If the file cannot be prepared, a print-ready copy opens instead — choose “Save as PDF”.
This policy applies to cards purchased directly from Graded Card Value. Purchases made through a third-party marketplace are governed by that marketplace's return rules in addition to this policy.
Return window
Request a return within 14 days of delivery. Requests are made by contacting us with the order reference and the reason for return. Returns sent without an agreed return reference may be delayed.
Condition on return
Items must come back in the condition they were sent. For graded cards this means the slab is intact, unopened and uncracked, with the certification label undamaged and the certification number matching the item we shipped.
Non-returnable items
The following cannot be returned once shipped, because their condition or identity can no longer be verified.
- Graded cards whose slab has been opened, cracked or altered.
- Sealed product where the factory seal has been broken.
- Items returned without the original protective packaging.
- Items made to order, such as a grading submission you authorised.
Return shipping
Where the return is due to our error — the wrong item, an item that does not match its listing, or damage present on arrival — we cover return shipping. In other cases return shipping is paid by the buyer. Return shipments should be tracked and insured; the item remains your responsibility until it is delivered to us.
Inspection and refunds
Returned items are inspected against the photographs and certification details recorded at dispatch. Approved refunds are issued to the original payment method. Timing to appear on your statement is controlled by the payment provider and your bank.
Partial refunds
A partial refund may be offered where a returned item has lost value because of handling after delivery. We will explain the deduction and the evidence behind it before it is applied.
Cancellations
An order can be cancelled at no cost until a shipping label is created. After that, treat it as a return under this policy.
Grading outcomes are not a return reason
A grade issued by a grading company, and any change in market value after purchase, are not grounds for return. Grading decisions are made by the grading company and are outside our control.
Questions
Return requests and questions can be sent to info@gradedcardvalue.com.